SHIPPING & RETURNS

SHIPPING & DELIVERY

Where do you ship?

We ship worldwide.

 

How much does it cost?

Australian Friends

•    We ship to our Australian friends via standard post for a flat rate of $7.50 AUD.
•    If you want to receive it faster, you can pay $12.00AUD for Express Post. This option is available at checkout.

International Friends

•    If you want to receive via Standard Post, this is non-trackable and will cost  $12.00 AUD.  Please note, we cannot be held responsible for items that go missing in the post, or are delayed.
•    Alternatively, if you want to receive your parcel faster, we can ship to you via Registered Post.This is trackable and will also require a signature upon delivery. Please see an overview below of the Registered Post shipping costs.

 

DESTINATION

Canada
France
Germany
Hong Kong
Italy
Japan
Malaysia
New Zealand
Spain
UK/Ireland
USA 
Rest of the World

RATE ($AUD)

$21.00
$25.00
$25.00
$19.00
$25.00
$19.00
$19.00
$17.00
$25.00
$25.00
$21.00
$26.00

 

What method of payment can I use?

Visa. Mastercard. Paypal.

 

How long does it take?

Before our products are shipped, each item is carefully inspected and packaged so that it arrives in perfect condition. All orders will be processed and sent within 48 hours upon receipt of payment. Orders will be sent to the shipping address that you provide at checkout. If you wish for your order to be sent elsewhere, do let us know and we will do our very best to get your parcel to where you want it to go.  If you are using Paypal, please ensure the delivery address stated is the correct one. 

 

In terms of delivery times, please see below:

Australian Friends

Shipping can take anywhere from 2 – 10 business days depending on your location. Please remember, the mailman takes a break over the weekend so products that get in the mail on Friday afternoon will not get into the postie system until the following Monday. Also keep in mind our posties have a break over public holidays as well. 

Below is a rough outline for expected delivery timings:

Metropolitan Melbourne. 1-3 days
Country Victoria. 3-4 days
Sydney. Canberra. Adelaide. 2-4 days
Brisbane. Tassie. 3-4 days
Perth. 5-6 days
Darwin. 6-7 days
Other country areas within Australia 3-10 days.
If you pay for Express Post, it will take 1-2 days shipping for most areas, and 3-4 days for remote areas. 

International Friends

For our other friends across the world, we offer International Standard Shipping at $12.00 AUD. This is non-trackable and depending on your location, can take up to 2-3 weeks. If you would like to be able to receive your item faster, you can elect for Registered Post, which will take 2-10 business days.

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit. 

 

Do you offer tracking?

Australian Friends

In order to keep our retail prices down, we do not provide tracking on your order.

International Friends

If you would like to have tracking on your order, please select “International Registered” at checkout, and you will be able to track your order.

Returns & Exchanges

Please choose carefully as we are only able to provide refunds for online purchases under specific circumstances.

Please ensure that when you are ordering your necklaces or bracelets, that you check the measurement.  We cannot be held responsible for incorrect lengths ordered.

We can only offer returns or exchanges on items if they are returned within 14 days of receiving your item.

In this instance, you will need to post back the item you wish to return (and you will need to pay for the postage), and we can either send out to you your new order (if you wish to exchange your item) free of charge, or in certain circumstances, we will credit your account the full value of the item.

 

Jewelry Care

Our jewelry pieces have all been lovingly crafted (and many are natural crystals), so there can be slight variances in the colour, size and patterns or embellishments.

Most of our silver jewelry pieces are 925 sterling silver or stainless steel, and we will state this in the description. Some of our items are made from steel or silver plating. The finish on plated jewelry may fade progressively over time from wear and tear. You may be able to prevent this by taking a few precautions in the care of your jewelry. 

This includes:

Always avoid contact with chemicals such as hair spray, perfume, lotions, household cleansers, chlorine pools, etc. Sea water can also have a deleterious effect on your jewelry. If your jewelry comes into contact with water, it is recommended that you dry it with a soft cloth or tissue, as moisture can damage surfaces and cause them to rust or become pitted.
Gold and silver plated jewelry will also eventually tarnish or discolour if left out in the open air. To prevent this from happening, store your pieces in a cool, dry place, such as a jewelry box or case with the lid closed.

 

Leather Care

Some of our items are made of leather. Leather is a natural material and slight inconsistencies of colour and texture are part of its unique character. Designed to age with wear, leather may fade and soften beautifully over time. In order to maintain the appearance of your leather product, you may want to use a leather protector. It is best to do a patch test on an inconspicuous area beforehand. Remember to cover any embellishments such as metal or beading, when applying the protector. Also, always take extra care when wearing light coloured pieces with dark denim to avoid the dark dye transferring to your jewelry.

 
Size Guide